We typically accept all credit cards (Visa, Mastercard, Amex and PayPal) and other local payment methods. The price you see includes all mandatory taxes and fees.

A confirmation with your booking reference and a breakdown of charges will be sent immediately after a successful booking. A detailed itinerary including time frame of the tours and activities will also be sent after booking. Your e-tickets (for flights), booking confirmation of your accommodation, tours and activities will be sent in a separate email within seven days once the accommodation and tour operators finalises the booking. Always check your spam folder.

Access to Wi-Fi is standard across the resorts and accommodations we book. Beyond that, for guaranteed connectivity and convenience, we also provide eSim (digital SIM card for your mobile phone. This ensures you have an active, mobile internet connection throughout your entire trip, so you never have to rely solely on resort or public Wi-Fi. 

Baggage allowance is determined by the airline and the fare class booked. To add extra baggage, simply contact us promptly to request for additional baggage, and we can arrange additional baggage before the flight.

You can contact us at our website or social media directly. You will need your booking reference number, and the last name of the lead traveller. Note that modification and cancellation policies are set by the airline, hotel or tour operator, and can be non-negotiable.

For urgent travel issues (within 48 hours of travel), please call our 24/7 emergency support line. For non-urgent enquiries, you can contact us at our social media directly or via email.

Travel insurance is not automatically included unless specifically added to the package. There is an option to purchase a plan during the booking process. You can still purchase a policy by contacting us to see if we can still add a plan to your existing booking before your travel dates.

We offer all of our holiday packages with Best Price Guarantee! If you find a lower rate for the exact same itinerary (date, flight number, fare class, room type, tours and activities) within 24 hours of booking, please submit a claim. We will either match the price or refund the difference, subject to specific terms outlined on our guarantee page.

You can usually enter special requests during the booking process in the checkout section. However, please be aware that all special requests are not guaranteed and are subject to the supplier’s availability. For critical needs (like mobility assistance), we strongly recommend to inform us urgently and with adequate time for us to confirm the request.